My Dentist Group

Frequently Asked Questions (FAQs)

How can we help you?

General

YES!  We are glad to file services provided to your insurance company as a courtesy and accept assignment of benefits. However, if the insurance company does not pay after 60 days, it may be your responsibility to pay for the services and resubmit for the insurance on your own. You are responsible for payment of any services applied to your deductible and for payment of any amount over your annual maximum allowance which includes dental services performed in this office, as well as any other offices

 

We accept all major credit cards, cash, Apple Pay, check and CareCredit* (apply online at www.carecredit.com or in our office). *Some restrictions apply.

You can either call the office directly, message us through the website, or schedule your appointment online. 

X-rays are a dentist's most important diagnostic tool. Often, problems start inside your teeth or beneath the gumline. By the time the problem is visible to the naked eye, it can be painful and more difficult to treat. Using x-rays taken on a regular basis, we can catch problems early and treat them quickly and comfortably.

New Patients 

Yes. A dentist must conduct a comprehensive oral exam and a full mouth series of X-rays (commonly called an FMX) to determine what type of cleaning is needed. Cleanings are typically not completed on the same day as the exam as cleaning appointments can vary from 30 min - 90 min depending on your needs.  We do not know how much time to schedule with the hygienist until you are evaluated by the doctor and a periodontal diagnosis has been made. If you have had a recent FMX within the last year from another provider, you may have them emailed over to our office prior to your appointment. 

 

Established Patients

Yes. A dentist shall conduct a dental examination on a patient within 13 months after a dental hygienist removes the patient’s calculus deposits, accretions, and stains from exposed surfaces of the teeth or from tooth surfaces within the gingival sulcus. X-rays are taken yearly during your exam as part of our team’s commitment to your thorough oral health care.

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